Revital Health: A Phone System That Grows With a Multi-Location Clinic

Overview

Revital Health is a growing Calgary healthcare group offering chiropractic, physiotherapy and related care across multiple clinic locations. For a practice like this, the phone is where patient relationships start: appointments are booked, rescheduled and followed up by phone every day — client calls are the heart of the business.

Challenge

Revital Health has multiple locations across Calgary and is growing fast. They needed a phone system that could grow with them: cost-effective, with top performance and reliability, because every missed or dropped call is a patient who may not book.

They had already tried a big-brand phone system, but day-to-day changes became a constant struggle. Support meant long wait times, and every addition, deletion or move of a user or phone turned into a hassle — often adding new problems to the system instead of solving them. With new staff, new treatment rooms and new clinics coming online, that simply wasn’t sustainable.

Solution

XllenTech designed a VoIP phone system around how Revital Health’s clinics actually work, with every feature they needed in one system across all locations:

• Digital receptionist — an automated attendant greets every caller and routes them to the right clinic or team.
• Call back feature — callers can request a call back instead of waiting on hold, so busy front desks don’t lose patients.
• Multiple reception desks — front desks at each location work together, so calls are answered even at peak times.
• Doctor and therapist office phones — every practitioner’s office at every location has its own extension on the same system.
• Changes handled by people who know the system — adding, removing or moving users and phones is done directly by our team, without the vendor queues they used to face.

More than phones

The phone system is one part of a broader partnership. XllenTech provides comprehensive IT services to Revital Health, including server installation and configuration, network design and installation, and structured data cabling at their clinics. With one team responsible for the phones, the network and the infrastructure underneath them, new locations are planned and set up as a whole — and there is always one number to call.

Results

Revital Health now runs one phone system across all its Calgary locations — a system that grows as they do. New staff and new clinics are added without the delays and disruption they experienced before, callers reach the right person faster, and every front desk and treatment office has the features it needs, at a cost that makes sense for a growing practice.

Running a multi-location practice or planning to grow? Learn more about our VoIP phone systems or talk to us about your phones.