Overview

FOURTEEN Start Transport has been operating since 2008, serving 3000+ customers across Alberta. FOURTEEN Star Transport offers matchless transportation services, customized capabilities for your supply chain and logistics requirements. They cover every step of physical shipments across Alberta by providing tracing and tracking facilities for your orders as well.

Client:
Fourteen Star Transport Inc.
Industry:
Transportation
Services:
IT Consultancy, PBX Phone System
Via:
www.14startransport.ca

Challenge

Fourteen Star Transport Inc. has been looking for a phone system that offers flexibility and improve staff communication with cost reduction for many years.

With Drivers moving across Alberta, establishing uniform communication method posed many challenges. They relied on conventional cell phones to communicate, but equipping drivers with additional cellphone (in addition to their personal cellphone) and increasingly expensive cellphone bills for limited use were few of the big issues.

Solution

While talking to a friend Mr. Naqvi was recommended to XllenTech Solutions. During initial phone conversation, we decided to visit them and explain the solution. After an hour of discussion and answering his questions, we sent a cost comparison and our solution pricing with details on how office phones as well cell phone numbers will be migrated without downtime.

Mr. Naqvi’s partner requested another meeting to discuss how we can accommodate future expansion plans. He wanted a system that can record conversations and allow them to revisit to resolve any billing issue due to a reason for delivery delays. During an hour-long meeting, we discussed how VoIP Phone system will increase communication ease and save a lot of time and cost.

We discussed benefits of and how future-proof 3CX PBX Phone system is and  also compared it to other systems like Telus Business Connect and Shaw Smartvoice.

We also elaborated on how fax-to-email can help Jaffery Optical get rid of the conventional fax machines, save space in store, and make send and receive fax so much easier for staff.

Results

XllenTech Solutions is glad that FOURTEEN Star Transport made the right decision to go with 3CX PBX System. We installed new office phones and migrated landlines number as well cellphone numbers to new system. Cellphone numbers were linked to extension of each driver for direct calls, as well as office to drive and vice versa communication would always work with mere extension numbers. A new Digital receptionist was setup to guide customers to connect with right department from the get-go that saved a lot of time directing calls. We also trained staff on how to conference call, setup speed dials, view call logs, etc..

Owners were setup with additional privilege account on the PBX System to allow them complete call logs, access to call recordings, ability to view current status of the entire PBX system, like calls in progress, call answering timeline, etc.. After 2 months of using the system, FOURTEEN Star Transport Owners are happy to have moved to VoIP Phone System.