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5 Vital Signs to Look for When Selecting the Right IT Support Company

If you’re looking for the right IT support company for your business, you’re probably flooded with options. But selecting the first company that you come across or going with the cheapest one out there can backfire. Cybersecurity attacks, data loss, website outages, system failures, and numerous other IT issues can cripple your business. At the same time, also cost you hundreds (if not thousands) of dollars in the long run.

This is why it’s so critical to choose the right IT support services for your business. Here are five ways to tell if you’re making the right choice.

1. Experienced in your industry

The IT needs of every company is unique. There are significant benefits to hiring IT support services that have experience of catering to businesses from your particular industry.

When you work with an IT support company that’s well-versed in the specific industry, you can be assured that they can design and implement the technology stack that your organization will benefit from.

Besides, you can take advantage of the fact that it’s likely they have already encountered IT issues that your business might face in the future.

2. They have an impressive portfolio

The portfolio speaks volumes about a company. It gives you an idea of the prior work they have done, their previous clients, and their success rate, helping you decide if they are the right fit for your company.

Also, check their reviews and testimonials to gauge all the aspects of doing business with them.

Bonus tip: A credible IT support firm will readily offer references so you can hear it from the horse’s mouth rather than just taking the reviews at face value.

3. They have your best interests in mind

Today, it’s not enough for your business to use technology. It has to be the right technology, purchased at the right price, implemented correctly, and used effectively. Only an IT company that’s thinking about their clients can tick off all the boxes.

On the flip side, there are companies whose practices are self-serving. This can reflect in their contract and pricing. So, make sure to read the fine print and watch out for extra or hidden charges for “additional” services.

A good IT support company will be transparent and happy to explain every part of the contract.

4. They have a local presence

Outsourcing your IT support to a local IT company allows you to get faster service. Especially when it comes to onsite IT support issues. For example, if your business is located in the Calgary Metropolitan area, an IT support service provider in Calgary like ours can offer prompt services, right when you need them.

With a company that isn’t local to your location, you might have to wait for days to get a simple issue resolved.

5. They are honest

Finally, it pays to work with people who are authentic. So, look for an IT support firm that’s upfront and honest — about their pricing, their level of services, their response times, and the claims that they make.

These tips will help you narrow down your choices of IT service providers to hire and eventually, identify the right one for your business.